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Our Customers Always Know BETTER!
"Nobody makes a better comforter, pillow or featherbed for less. Nobody!" JW Naples, Florida THIS IS A NICE READ: We invite you to enjoy what some of our most discriminating Customers have said About Our Luxury Products and Services. We loved hearing from them and their suggestions have always been responded to, with appropriate changes and improvements. They are the greatest teachers on earth for a dedicated company that aims to please, and constantly evolve into an even BETTER company for human comfort and health.When you experience pure luxury and comfort, you can't help but tell someone. We are happy some of our happy customers also decided to let us know how they were enjoying our products and services. Here is a small sampling of the letters and emails we have received. Again, we invite you to enjoy these sincere comments, and we welcome any thoughts or suggestions you may have as well. Thank you for your ideas. Good Day Lisa, Thank you for follow up. I now refer to my husband as "Mr. Body Cloud". We normally don't get to bed until late and are very early risers. Now, I can't seem to get him out of bed and we actually are excited to be nestled into "the cloud" in the evenings. Thank you for recommending the feather bed upgrade, as I believe it gives the added cushioning. Yes, we are pleased and are truly enjoying our bed. D.R. Arizona
Lisa, I just want to thank you so much for all your help selecting my body cloud.I absolutely LOVE it. I was very hesitant to order as I had previously purchased a very expensive featherbed elsewhere that claimed to be the best,it was very disappointing and the customer service was terrible,but after speaking with you I felt I absolutely had to try the body cloud! I am so glad that I did,everything you told me was 100% true and this body cloud does make my bed feel like I'm on a cloud. Your follow thru with my order and customer service was appreciated as nowadays that's almost a thing of the past,I would certainly recommend anyone considering a featherbed call and speak with you and I'm certain they will not be disappointed!!THANKS AGAIN, JoAnne B
Hi Lisa Thanks for your email. The Body Cloud is great and well named. Its just like sleeping on a cloud. We are thoroughly enjoying it. I also need to mention that your service was fantastic which we particularly appreciated, due to the distances involved. Thanks again for your help. Kind regards Mike Lotyczuk, SW Australia Slept amazingly well last night...could hardly get out of bed this morning! I'm very pleased with my purchase.
My featherbed has arrived - and I must say it's a dream. I love it so much and I feel so rested in the morning.
Lisa, I just left a message on the phone for you. I feel like a princess this morning, well rested from my nights sleep in absolute luxury. Love the comforter and the feather bed is more sumptuous than I ever dreamed. Looking forward to the pillows, life keeps getting better and better.
Thank you
Nadine F. New York
Regarding
our Snowbird Nest: We must count this as one of our prized purchases.
Your services and knowledge of the products were instrumental in helping
us make the perfect choice for our needs. The generous use of quality
down allows us to now enjoy at home what we once traveled to five star
hotels to experience. (A good night's luxurious rest.) Love it, love it, love the whole package: Le System Snow Goose down comforter and pillows and 50/50 down/feather BodyCloud featherbed. Linda S. Pennsylvania. Dear Ms.
Stevens: Sincerely,
Dear Lisa, I am completely delighted by your work in replacing the down on my old sofa cushions. They're like new, the way they were when I bought the sofa 30 years ago. Most of all I loved the amazing convenience, and having them back within two weeks.
Now I have the joyful experience of seeing my clients sit on the sofa and their eyes light up in surprise at the unexpected comfort on the previously annoyingly hard cushions.
Hi Lisa,
Second comforter arrived in Maryland; I have yet to see it as I'm back in
NJ with the incredible queen comforter -- I feel like a queen, nicest comforter
I've ever had -- and just in time for the cold weather. Makes it special, too,
that this is my grandmother's down.
Both types of pillow are very nice. I AM partial to he "compactable" feathers;
haven't been able to find a pillow like this in any store for some reason. So, thank you! This has been a fun and very worthwhile adventure for me.
Best regards,
Barb
Down Doctor Services Hi Lisa,
I can honestly say that my new and improved comforter is wonderful! The bad news is who wants
to get up and leave it in the morning..
Wishing you a great season as you help people stay warm and cozy, your suggestion was great.
Regards,
Doreen A, Iowa
Down Doctor Services Dear Lisa,
I received the 2 boxes yesterday. The items are wonderful. I appreciate your commitment to quality and attention to detail.
Regards, Judith
Down Doctor Services Dear Lisa, Down Doctor Services Dear Lisa,
The down comforter arrived safely, yesterday. It looks and feels lovely! The quality of the materials and workmanship seem quite superior. I'm sure my daughter will enjoy it for many years to come. I have really appreciated all your help and consideration throughout this process. Thank you. Sincerely, Barbara R.
I love my 70/30 down/feather BodyCloud, it is a whole new experience. I feel like I'm 20 years old when I wake up next morning. Marsha J. Washington, DC BodyCloud
Karen U., Corpus Christi, Texas Dear Lisa, I know this is long overdue, but thanks for your help with the purchase of the BodyCloud. It’s really a luxurious sleep experience.
Dear Lisa: Our first night on the toppers was wonderful - it was the first morning my partner hasn't woken up with a headache for a long time! Michelle M. Hertfordshire, England
Dear Lisa: I absolutely love the Natural Sleep System. I will definitely recommend your products
to my friends.
The most luxurious bed I have ever owned and well worth it. I sleep like a baby.
Sincerely, Mrs. L.B., LaJolla,Ca.
Mrs. Nancy S. California
I love the free services at downstore.com. I have had my Snowgoose comforter for 10 years and they have cleaned it every 3 years and now will renovate it for free!
My bedroom is my oasis so I wanted super luxury bedding. My Snowgoose comforter and pillows and featherbed do just that.
The down bed is out of this world. I love to sink into it every night, sometimes it is difficult to get out of bed. Margaret H, Sag Harbor, NY
I had always wanted a real Eiderdown. This is everything I thought it would be, toasty warm, light as air and amazingly cool and comfortable in summer. Linda, Merrickville, NY
Thanks so much for your excellent anticipation, resourcefulness and service. Mrs. Ginger A., San Francisco.
Beautiful website, I have most of the products and it is absolutely true, every word of it. Today I received the sofa inserts and do agree, they are just fabulous-much thanks for your help and quick work on these. Don't tempt me on the luxury down comforters, pillows and bodyclouds just yet-but I will get back with you when that becomes an option. Again, many thanks and what a pleasure to work with someone so knowledgeable and kind.Regards, Debbie C. Indianna
The Eiderdown duvet is wonderful.
BJ
I thank you for your patience, and your concern that my mother be completely satisfied.
DOWN DOCTOR Services Receiving the package from UPS was like welcoming home old friends. We could not wait to go to bed. It was the best sleep we have had in three weeks. You have done a superb job at refurbishing our comforters and pillows. Thank you for the fast service since our daughters will be here tomorrow. It has been a pleasure doing business with “all of you”. Regards, Janet
Down Doctor Services Hi Lisa An avalanche of appreciation for all your exquisite efficiency. My houseguest slept like an angel. KT Texas
Margaret H, Los Angeles
SOFA DOCTOR SERVICES Well, you were absolutely right…..it’s better than new! I couldn’t be happier. I unpacked all the boxes on Thur. evening and welcomed my guests in the next day. They had no idea that just 24 hours early there was no place to sit. My friend from Stewart and Clark was here yesterday and took pictures to take back to her clients. Thanks so much for your work. Lisa, B. Michigan
Paula N, New Hampshire
Tris Call for more information: 1 800-USA-DOWN and we also invite your comments too. |